Copy Print Services understands the frustration caused when a machine isn’t working and starts to affect your business activities
To ensure your photocopier is kept in the best condition in order to minimise ‘downtime’, we strongly recommend that you have a maintenance service in place.
We offer a range of maintenance contracts.
All offer peace of mind to our customers and generally cover the cost of all labour and any parts required.
There are no hidden costs.
Our maintenance contracts cover whether there’s a fault with a machine or even one of your employees struggling to use a machine. We will come over and sort out the machine whatever the problem.
We use the latest software and dedicated staff to ensure that all service calls are dealt with quickly, efficiently and effectively.
Copy Print Services not only responds to the majority of service calls within 6 hours (average response time is 2.5 hours), 98.5% of these calls are resolved on a ‘first time fix’ basis because our engineers are highly qualified and competent and carry a comprehensive stock of spare parts which ensures that downtime is kept to a minimum for our customers.
We are also fully committed to providing preventative maintenance on every machine through regular and pro-active service calls that involve cleaning, adjusting and replacing parts.
This allows us to anticipate potential problems before they occur. And, in the unlikely event, that we can’t repair your machine, we will replace it the same day to ensure that your business is not adversely affected.